Job Description
Incident Commander
Base Hourly Rate: $45.00-$65.00
Work Schedule: Day / Swing / Grave shifts available
We are not offering visa sponsorship for this position at this time.
Responsibilities
- Act as a liaison between Surefox and its clients while providing emergency response.
- Respond to emergency events, medical & non-medical issues, staffing deficiencies, and handle client requests in a timely manner.
- Initiate preliminary investigations by writing incident reports on all internal client and company issues.
- Monitor camera feeds, Video Management Systems (VMS), and Access Control Systems (ACS) to identify and neutralize threats before they escape.
- Conduct ongoing site risk assessments and funnel actionable intelligence to leadership to inform high-level decision-making.
- Maintain "eyes on the ground" for incident verification, implementing specialized physical protocols such as two-swipe entry and strictly controlled access points.
- Act as the primary dispatcher and communication hub between the GSOC and physical response teams during critical incidents.
- Deliver advanced detection capabilities by merging digital alarm monitoring with physical security patrols (foot and vehicle).
- Oversee badge printing, credentialing, and technical security integrators to ensure the integrity of client perimeters.
- Conduct incident reports on accidents, suspicious activities, and system vulnerabilities, maintaining a high level of situational awareness.
- Provide low-profile physical security for assigned clients, promoting safety and discretion while conducting vulnerability assessments.
- Maintain a high level of physical fitness, a professional personal appearance, and a thorough understanding of today’s security technology across all platforms.
Required Qualifications
- Eligible for employment within the United States, minimum 18 years old per state licensing guidelines.
- Ability to pass an extensive background check and drug screening.
- Live within driving distance.
- At least 5+ years of physical security experience.
- Current BSIS guard card or eligibility to qualify for guard card.
- Current BSIS Exposed Firearms Permit or eligibility to qualify for an exposed carry permit.
- High school degree or equivalent.
- Competence in reacting to and handling emergencies.
- Effective communication with people at all levels and from various backgrounds.
- Good judgment with ability to make timely and sound decisions.
- Ability to understand and follow written and verbal instructions.
- Work independently and as a team member.
- Ability to pass the Surefox Physical Agility Test (SPAT), with or without reasonable accommodation, prior to the scheduled start date.
- CPR/First Aid/AED for all ages required.
- Ability to work nights, weekends, and holidays as required.
- Strong writing and interpersonal skills.
Desired / Optional Qualifications
- Current CCW or firearms permits for potential transition to armed agent status.
- Bachelor’s Degree in Criminal Justice, Intelligence Studies, or related field.
- Prior Military or Law Enforcement (ODO) experience.
- Formal TECC/TCCC (Tactical Casualty Care) certifications, NREMT licensure, or experience with advanced tactical medical integration.
- Experience with Executive Protection, anti-terrorism protocols, or high-threat driving.
- Experience with overseas protection assignments and international travel logistics.
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Job Tags
Hourly pay, Overseas, Night shift, Weekend work, Day shift, Afternoon shift