Pack Leaders and Kennel Techs are the quiet backbone of the Sydney's experience — ensuring every dog feels safe, comfortable, and cared for from check-in to check-out. This role requires a calm and attentive presence, a genuine love for animals, and a commitment to the cleanliness and hospitality standards that set Sydney's apart. Pack Leaders work closely with Kennel Techs and supervisors to ensure every pup's stay feels less like a kennel and more like a home away from home. Responsibilities Ensure the safety and well-being of all daycare and boarding dogs by using proper handling techniques Monitor and proactively address dog health and behavior; report any concerns to your supervisor immediately — zero tolerance for non-approved handling methods Deliver a hospitality-first experience by engaging warmly with every dog and making each visit feel welcoming and stress-free Keep play areas clean, including clean-up of bodily functions and proper use of cleaning chemicals Follow all feeding, medication, and allergy protocols for every animal in care Sanitize bedding, dishes, toys, and accessories; restock supplies as needed Assist with lobby customer relations, ensuring pet parents feel informed and at ease May assist with grooming tasks (bathing, brushing, drying) upon completing the required training sign-off Pitch in on additional tasks that contribute to the overall culture, pet well-being, and hospitality experience at Digs Work respectfully with teammates and maintain a positive, professional attitude at all times Qualifications Knowledge of basic dog behaviors and body language Familiarity with kennel operations and animal care Strong communication skills (written and verbal) Ability to handle animals safely and confidently, including large/giant breed dogs Strong attention to detail Ability to follow directions closely (written and verbal) Strong ability to work independently and as part of a team Ability to remain calm and level-headed with a pleasant demeanor Physically able to lift up to 40 lbs., bend, and stand or walk for long periods Comfortable working indoors and outdoors with dogs of all sizes and temperaments Available for flexible scheduling, including holidays and weekends What to Expect When Applying Phone screening regarding your application. An in-person interview to meet the team, tour the location, and get a glimpse of what your day-to-day will be like. Orientation and training classes covering company policies, procedures, dog body language, and behavior. Growth Path Demonstrates readiness for Pack Leader 2 by consistently and reliably meeting all job duties. Set an example for attendance standards by consistently and reliably showing up to work on time and ready to go. Demonstrates an exceptional attention to detail and can communicate effectively with peers and supervisors. Expresses interest in taking on new responsibilities and takes the initiative to learn new skills. Upholds Sydney's Code of Conduct and positively contributes to team culture and teamwork. What We Offer At Sydney's, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Sydney's should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk. Sydney's Pet Resort is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply. About Sydney's Pet Resort & Digs Dog Care Sydney's Pet Resort is part of Digs Dog Care, a network of premium dog care locations offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it. #J-18808-Ljbffr
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