Job Description

Salary : $54,809.00 - $59,326.00 Annually Location : District Wide, El Paso, TX Job Type: Full time - Regular Job Number: 2026135 Division: VP Information Technology CIO Department: IT Network Systems Opening Date: 09/18/2026 Closing Date: 10/9/2026 11:59 PM Mountain Employee Classification: Professional Support Position Grade: I Job Summary Responsible for monitoring and troubleshooting the district-wide network, and configuring and managing network devices, including wireless Voice over IP (VoIP) systems. In-person work on campus is an essential function of this position. Essential Functions Deploy, maintain, and manage network monitoring software to track LAN performance, including baseline metrics, error rates, congestion, and overall efficiency. Analyze collected data, prepare network status reports, and collaborate with the Network Engineer to implement infrastructure design improvements. Monitor network performance using diagnostic tools to identify errors and service disruptions. Troubleshoot and resolve issues through diagnostics and analysis, escalating complex problems to the appropriate technical contact. Notify affected departments of outages and generate clear, concise reports documenting network errors and service interruptions. Configure network devices to implement design specifications and maintain consistency across subsystems such as routing, VLANs, and LANs. Ensure all configurations follow security best practices and compliance standards. Utilize network monitoring tools to analyze user activity and resource utilization. Prepare detailed reports to support capacity planning and future network expansion. Perform other duties as assigned. Qualifications Required Qualifications: 1. Bachelor\'s Degree and five (5) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities. NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application. 2. Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP), or obtain Cisco certification within six (6) months of hire. 3. Effective oral and written communication skills. 4. Experience performing basic and complex network, wireless, and VoIP troubleshooting and preventive maintenance. 5. Working knowledge of principles and practices of Information Technology, networks, Internet technologies, server and systems administration, data protection, and disaster recovery strategies. 6. Experience in packet capturing and interpretation. 7. Effective interpersonal and organizational skills. 8. Effective planning skills. 9. Experience generating and reviewing performance analysis reports. 10. Experience with high-capacity routers and Ethernet switches. 11. Experience generating proposals. 12. Must be willing and able to be on-call and must respond after hours to correct system problems, meet system installation, and maintenance. 13. Ability to manage multiple projects simultaneously. 14. Comprehensive knowledge of IP routing and T1/PRI/ISDN circuits. Special Conditions: 1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College\'s policies and procedures. Other Requirements Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline. COPIES OF ACADEMIC TRANSCRIPTS MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS WITH EACH SUBMITTED APPLICATION; TRANSCRIPTS IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. APPLICATIONS SUBMITTED WITHOUT TRANSCRIPTS WILL NOT BE CONSIDERED. Only documents stating \'Transcript\' or \'Unofficial Transcript\' will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted. If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy. A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted. Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation). Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by a current member of the National Association of Credential Evaluation Services (NACES). Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework. Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered. Out-of-town candidates invited for an on-campus interview will be reimbursed for one-half of the transportation cost for travel performed within the United States. The College will arrange and pay for up to two nights lodging. In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed. The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status. Physical Requirements: While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to handle or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift 10 pounds and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Full-Time Staff Positions: The College offers a highly competitive compensation program, a benefits package including retirement, health/life/dental insurance, staff scholarship, tuition reimbursement, vacation, and sick leave accrual plan. Full-Time Faculty Positions: The College offers a highly competitive compensation program, a benefits package including retirement, health/life/dental insurance, staff scholarship, tuition reimbursement, and sick leave accrual plan.

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